Virgin Games Login

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Lead QA Mark Brown
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Virgin Games Casino Overview

The Virgin gaming site enjoys a consistent average uptime rate of 99.90% but we don’t have any downtime data to hand, so we can’t pinpoint whether previous site issues were related to software updates or something more technical and destructive. We did manage to find some areas of the site that could create access and Virgin games login problems in the future, so we’ll be looking into these in more detail and showing you that the root of the cause is often on the site of the operator and not always down to the incorrect Virgin games login details being entered.

The Virgingames site has been designed using some of the modern technologies available today but there is definite room for improvement. The Virgin Games app looks to be updated regularly with both the iOS and Android versions enjoying high ratings in the app stores, but the password process could be more complex to ensure a higher level of security for the user’s personal details. The level of security seems to be up and down throughout and this concludes that there is a vulnerability around the site and a big potential for Virgin Games login problems and general access issues.

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Unable to access Virgin Games?

Virgin Games login problems

We can see that accessing the Virgin gaming site is often a trouble-free experience, but there will always be the chance that your VirginGames login details are simply not working or the homepage is loading slow or appearing unresponsive. It’s useful to know at times like these that the root of the problem often lies with the Virgin gaming website.

The Virgin servers are located in the UK and while it offers quick and direct data access, we can see that it’s not protected by the popular server protection software, Cloudflare. Without this protection, the site is open to DDoS attacks which are known to bring down sites and cut off access for its customers.

The Virgingames SSL certificate is a $995 annual EV type issued by DigiCert. The decision to use SHA-256/RSA encryption technology helps to increase the security of online data and enhances the protection of the Virgingames login process, proving that the company does continue to value data privacy.

The support team are located in London and Gibraltar and you can find the solutions to your access issues via the phone line and email options. Keep in mind that their average response time is around 1 hour and 40 minutes for critical issues, so your problems might not be solved straight away but you shouldn’t be kept waiting too long:

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Read our expert review to find out the correct solutions to many of the Virgin Games login problems
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Virgin Games: Up or Down

The high uptime rate of the Virgin gaming site is impressive but there is cause for concern as we look into the development side of the website. We have noticed old and dated technology being used throughout the frontend, servers, and backend. A slight misjudgement in coding could bring the site down and this is a genuine problem due to the manual nature of a lot of these coding languages. The frontend has been coded with React JS and although this is a positive sign, the use of JQuery as a supporting role shows us a rather unprofessional take on the setup and a full React frontend would have created a lot more stability throughout the site.

The use of Node.JS in the backend is a sensible option as this technology is renowned for processing a large number of queries. However, those HTTP queries can slow the site down dramatically and this will directly affect site performance and the Virgin games login process during those busy periods. The websocket technology would be huge improvement here and would help to reduce the number of Virgin Gameslogin problems experienced at the site. It’s clear that this mix of new and old technologies being used is something that will affect the overall performance of the site. Even though the average uptime rate is 99.90% and the loading time is 0.29 seconds, we suspect that there will be significantly slow loading times experienced at peak times.

Casino country restrictions
List of countries where Virgin Games is licensed

Virgin Gaming is owned by Richard Branson’s Virgin Group with its headquarters located in London and Gibraltar. The UK and Gibraltar gambling authorities have both approved the site with the following licenses activities; Remote, Bingo, Casino, General Betting Standard – Real Event. Virgin Group is ensuring that the operations are managed correctly and we can see that there have been no sanctions against the site as of yet, however, there was a recent financial penalty of £690,000 in relation to money laundering.

Players from the UK and in various countries abroad are free to sign up and enjoy the many gaming services available such as Virgin Bingo, Virgin Games Slots, and Virgin Casino. Country restrictions and rules are changing ever more frequently these days, so we suggest that you double-check and make sure that you’re on the right side the gambling law. This is a helpful check to make particularly if you’re currently experiencing Virgin games login problems or you are struggling to register an account.

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VPN
Is VPN legal? Here’s what you need to know

VPN access and gambling is a difficult topic to fully understand, particularly when the laws and restrictions change as frequently as they do. VPN connections are able to place your computer or mobile device within another country by using a local IP address. This means that you could be holidaying in France but your computer, laptop, or mobile device is identified as being in England with your English Virgin Bingo log in details. You’ll recognise that isn’t exactly honest gaming and you might still be breaking terms and conditions listed on the Virgin site. The one rule that you need to remember is that you must always abide by the gambling laws in the country you are physically located in, not the virtual country with which your VPN access is pointed to.

We recommend that you always take any action with caution. The wrong move could result in you losing your account and any money or winnings attached to it. Online gambling companies have many agreements with various countries and jurisdictions, and so it’s best that you check with customer support if you want to know the full list of restricted countries. Overall, you should always stand on the side of safety and if in doubt, wait until you’re back in a country that is accepted before playing any of their real money games.

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Casino login procedure
Virgin Games Login Guide

Logging into the site is simple and you only need your primary Virgin Games login details to complete the action. See below for our simple three-step procedure. If you’re accessing the site via the Virgin Games mobile login page then these steps will work as well:

1
Step 1
Open the site and click on the ‘Login’ button found on the homepage
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2
Step 2
Enter your Username and Password details correctly
Virgin Games login
3
Step 3
Click ‘Login’ to confirm your details and you’ll gain access to the site
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Casino password recovery
How to restore your password on Virgin Games

Recovering your password is a simple process on the VirginGames site and you can retrieve your access in only a few minutes. Follow each of the four steps below to recover your Virgin Games login details:

1
Step 1
Click on the login button and then select ‘Forgotten Details’ link
Virgin Games forgotten password
2
Step 2
Enter your username and date of birth and click ‘Next’
Virgingames new password
3
Step 3
Enter your postcode and security answer and enter your new password. Enter your new password again to confirm and you’ll receive an email to verify the change.
Virgingames password reset confirmation

Free spins, bonuses & promotions
Claiming Bonuses on VirginGames in Simple Steps

Virgin Games free spins and bonuses

New players are free to claim 30 spins or the choice of £50 free for the bingo rooms. The free spins are for use on the Virgin Games Slots favourite, Double Bubble, and the £50 bingo money is based upon £1 bingo tickets. The choice is yours, free play on the bingo or spin the reels on the slots. Follow our three simple steps below:

  • Register your details and make a deposit of £10 minimum in your account
  • You need to bet £10 minimum on the Virgin games
  • Select the Virgin Games Slots Spin offer or the Bingo promotion to receive your bonus

Other Virgin Games Login Issues

Accessing any of the Virgin gaming sites such as Virgin Casino or Virgin Bingo is often a trouble-free experience, with only one or two issues surrounding customers using incorrect Virgin Games login details or simply the site being taken down for software updates. However, there are times when it can be more complex than that. Blocked accounts are often the reason behind Virgin Games login problems and this is linked to the terms and conditions being broken, so you need to understand how to act when this happens, let us explain.

How to get a refund if your account’s been blocked

If your account has been blocked and there is money in it, you’ll be asked to talk with the support team to go through your options. Once you have found out the reasons behind your account being blocked, your next step can go one of several ways. If your account was blocked by accident or as a result of you incorrectly entering your VirginGames login details, you can retrieve your money as long as you prove you are the owner of the account. If your account is blocked and under investigation on the basis that the site’s terms and conditions have been broken, your money will only be available if you are cleared of any wrongdoing. If you have broken the terms then you’ll bonus money will be removed instantly, and any real money in your account will be available under the discretion of the management team and the severity of your actions.

Can you have multiple accounts at Virgin Games?

Opening and using multiple accounts is strictly forbidden at Virgin Games. Any sign that points towards you having another account open with the VirginGames site will result in your account and any connected accounts being blocked until further notice. The support team will need to investigate further and look into your gameplay and the accounts in question across all Virgin Casino and Bingo sites. If there is any sign that you have multiple accounts and that you have been claiming multiple bonuses then all of your accounts will be closed down. Unless you can explain your actions clearly, you will unlikely be able to use the Virgin Games login page again. Multiple accounts are taken very seriously and the rules are all clearly stated in the terms and conditions.

How to restore access to a blocked account

The only way you can unblock your account is by contacting the appropriate team on the VirginGames customer support team. Your best route would be to call them on their main customer phone line and to ask them to put you through to the accounts department. The first step will be to identify the main reasons as to why your account was blocked in the first place, you’ll then have a good idea of what you’ll need to do to get your access back up and running. You’ll get a swift solution if the reasons behind the blocking were based around something innocent such as you accidentally entering the incorrect Virgin games login details. The customer support agent will need to clarify that you are the owner of the account through security questions or maybe even ID documents, but if you can do so then you’ll often get your account unblocked on the same day. If your account is under investigation and has been blocked for more serious reasons such as breaking the terms and conditions or opening multiple accounts, then you’ll need to wait until the investigations on your account have been completed before you get the opportunity to regain access to the site.

Contacting Customer Care

Twenty-four seven chat support at Virgin Games

The VirginGames customer support team are accessible via the live chat, email, and phone line contact options. The live chat and phone line options are open 24/7 so it’s easy to solve your website issues or VirginGames login problems no matter what time of the day it is. The email option is there if you need to upload documents and screenshots to help support your request. Virgin Games take around 1 hour 40 minutes to respond to critical matters so you won’t need to wait too long to receive the solution to your technical requests.

Virgin Games Offers
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Register at Virgin Games and make a first deposit of at least £10 to receive 30 Free Spins for the Double Bubble. T&Cs apply
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50 Bingo Tickets package
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