Heartbingo is an online casino that offers users numerous free bingo, heart bingo app, online slot, and live casino games. Operated by Entertaining Play Limited, heart bingo makes it easy for game UK users to access and play. Though there is no data to show its downtime, its 99.36% average uptime indicates that this website is usually running most of the time. To use the game UK website, users are required to be registered members. The process of becoming a registered member is not complex, as users can do so from the homepage. Users need to create a strong password for their accounts – heart bingo uses standard requirements and only requires users to create 8-character passwords.
Heartbingo is not licensed to operate in all countries. It has two licenses issued by the UK Gambling Commission and Gibraltar Gambling Commissioner. The site uses a multidomain simple SSL certificate issued by DigiCert at a cost of $412 per year. When it comes to technology, Heartbingo uses React technology, which is modern technology. However, it is also supported by an old-time technology, Jquery – which makes the site vulnerable to attacks. The site uses Express servers that are also exposed to vulnerabilities such as XSS attacks. Express servers are also unstable which compromises the ability of the heart games site to be accessible throughout.
Heartbingo is hosted in Express servers that are located in the United Kingdom. It uses a multi-domain SSL certificate issued by Digicert. The casino pays $412 per year for this SSL certificate. With a percentage uptime of 99.36%, heart bingo log in seems to accessible to users most of the time. The only time that users may have a challenge accessing this online casino is:
If for any reason users are not able to access heart bingo log in, they should contact the casino on phone or on email. To reach the customer support team at Heartbingo, users should:
In addition, this heart games site has a live chat option that is accessible through its FAQ section. Users can use this option to get their issues addressed. It is not clear how long it takes for heart bingo mobile to respond or address customer issues.
Heartbingo operates under the parent company, Gamesys Limited. This company is only licensed to operate in Gibraltar and the United Kingdom. As such, Heart bingo operates with Gamesys Limited licenses. Therefore, Heart bingo can only operate in the two countries where Gamesys Limited is licensed. The table below shows the license details of Gamesys Limited:
In June 2019, Heart bingo’s parent company, Gamesys Limited was the subject of an investigation by the UK Gambling Commission. The investigation showed that the company had breached Money Laundering Regulations and Social Responsibility. As a result, Gamesys Limited was compelled by the regulation laws to settle the matter by:
In most countries, VPN usage is legal. However, their usage becomes illegal when users begin access to sites that are outlawed in a country’s laws.
Depending on what one wants to achieve, users can opt for a free VPN or a paid VPN. Each has its pros and cons. However, for extended usage, paid VPNs tend to offer users more value.
Only users who have registered can go to heart bingo login to access their accounts. The registration process is not complicated. All that users are required to do is to click on the ‘Join Now’ button at the top right part of the page. Users are required to enter their personal details on the registration page to register. After registration, users can then proceed to the heart bingo login page and follow these steps:
Password recovery is possible on heart bingo. If a user loses or forgets his heart bingo login password, he should:
Enter their username and date of birth on the ‘Forgot Your Password’ section and click on the ‘Next’ button.
Use the link and instructions sent to their email to reset their heart bingo login passwords.
Heart bingo offers users different kinds of bonuses – including non-deposit like loyalty or promotion bonuses and deposit bonuses like free spins. Users who get non-deposit bonuses are expected to meet the set wagering requirements and gamble the bonus before they can withdraw their winnings. According to Heart bingo terms and conditions, users can only withdraw their bonus winnings after 36 hours of earning them.
For the deposit bonuses, users are required to enter the promotion, pick a free spin offer or a free bingo ticket before placing their first deposit. They are then required to deposit some £10 deposit in their account then gamble the amount on Heart bingo.
There are other heart bingo login page problems that heart bingo may experience other than those associated with password recovery. Some of these problems could result from breaches of the terms and conditions on the part of the user and the need to enforce those terms on the part of the bookmaker. These login problems include:
Heart bingo can suspend a user account for various reasons. However, there are occasions where it possible to recover a blocked account. These include situations when the site needs to verify the identity and age of the user. During this time, payment is withheld. When an account is blocked and payment is withheld, for this reason, the payment is released once the verification process is completed. Heart bingo may also suspend an account if it has reason to believe that the winnings contained in the account are as a result of a malfunction.
When the bookmaker blocks an account for this reason, it unblocks it as soon as its investigations show that the winnings did not result from a malfunction. If it finds that winnings resulted from malfunction, it will unblock the account but those winnings will be void. The site may also suspend an account whose owner has breached Heart bingo terms and conditions. Getting money from such an account can only happen after the bookmaker has recovered losses resulting from such a breach.
Heart bingo does not allow users to hold multiple accounts. According to its terms and conditions, a user can only register and hold one account on its site. The site clearly stated that it would forfeit reward points for any player who is found to hold more than one account. The site also states that if it detects that a member is operating an additional account, it is entitled to close the member’s account and make all the winnings and rewards generated void. Running multiple accounts is considered an unfair advantage to other members who hold accounts on the site and is, therefore, a violation of the terms and conditions of this bookmaker.
Based on the provisions of its terms and conditions, Heartbingo can block member’s accounts account for various reasons. These include:
In the event of a breach of the bookmaker’s terms and conditions, the account may be closed and the owner may not be able to reopen it. However, there are situations where users can send a request for the bookmaker to reopen a closed account. In this case, the bookmaker will investigate the account and if there are no issues, the account will be reopened. Even so, accounts that have been closed under the self-exclusion policy cannot be reopened until the cool off period has passed.
For accounts that have been blocked for purposes of verification and malfunction investigation, users do not need to take action – such actions are automatically unblocked once the bookmaker has ascertained that the holders are eligible to hold an account and the winnings did not result from malfunction respectively. However, if the bookmaker realizes that an account holder is not eligible to hold an account, it closes the account and returns any deposits to the owner. In case the bookmaker realizes that winnings are a result of a malfunction, the winnings become void but the bookmaker unblocks the account.
There are several ways that heartbingo login users can contact customer support when they need help. These include phone calls, sending emails and initiating a live chat. The contact information for these channels is available on the ‘Forgotten Details’ page as well as the contact page of the heartbingo login website.