Casumo is an online casino that offers punters a big, world-class casino adventure. With more than 2000 games to explore, users get thrilling experiences from live games, jackpots, and slots. The casino is licensed by the Malta Gaming Authority and is operated by Casumo Services Limited.
Our review shows that Casumo has an average uptime of 99.78% – this means that users are almost 100% guaranteed to find it up and running. The site’s security rating is 85%, which is largely attributed to the use of Cloudflare to guard against external interference. Its frontend is powered by modern technology – React JS, which makes it relatively secure. The technology used on its backend is not known.
However, the technologies used to transport data are GraphQL and HTTP Query – both are slow. The site has standard password requirements – users are required to use at least six characters on their password including letters, a digit or a special character. Casumo uses an EV SSL certificate issued by OU = DigiCert at an annual cost of $995 per year.
Casumo is hosted on a server located in the US. The server has a Cloudflare protection that ensures the website is secure and highly accessible. Casumo casino website has an EV SSL certificate issued by OU – DigiCert. The price of this certificate is $995 per year.
The only time that Casumo may not be accessible is when its host server has problems – this is very rare considering its location. However, Casumo casino website can become inaccessible if Cloudflare technology used to protect it shuts down. Such a shutdown occurs several times a year. Also, the site may be inaccessible if the renewal of its SSL certificate is delayed as that would cause users to become cautious of it security.
In the event users experience challenges accessing the website, they can contact the customer support via email. No phone contacts are available on the website but users can send emails to email@example.com. The customer support team is highly responsive, the average response time to critical customer matters is just six minutes.
With an average uptime of 99.78%, Casumo is up most of the time. There is no data on its latest downtimes but with an average opening time of 0.198 seconds, the site loads very fast. These speeds may be attributed to the host server specifications as well as the technology that was used to implement its frontend. In terms of technology, Casumo casino’s front end is written on an up to date React.JS library. This is a modern and highly secure technology.
Casumo UK website uses HTTP requests and GraphQL technology to power its data transfer. This compromises its security because, although GraphQL is modern technology, it is prone to attacks due to a high load because it is not optimized for a large number of queries. The website is shielded by Cloudflare technology, which guards it against DDoS attacks.
Casumo runs on a license issued by the Malta Gambling Authority and the UK Gambling Authority. Details of its licenses are provided on the table below:
In May 2018, the UK Gambling Commission issued a warning with financial penalty to Casumo for breaching license conditions relating to anti-money laundering measures and failing to comply with the social responsibility codes of practice. Because of this breach, the regulatory panel at the commission:
VPN usage is allowed in most countries but use of VPN to conduct activities that are considered illegal based on the legal provisions of those countries is not allowed. Such activities could include accessing sites that have been banned by law, gambling or involvement in criminal online activities.
Free VPNs are characterized by slower speeds, more traffic, limits on how much data can be transferred and connection drops. Paid VPNs are characterized by the presence of many servers such that high speeds can be achieved. The VPN you choose depends on what your needs are, for short term use – free VPNs would work, but for regular use – paid VPN may be a better option.
The login process on Casumo casino is pretty straightforward. All that users have to do is:
Casumo provides a way to recover passwords for users who forget or lose their passwords. To recover their Casumo casino login password, users need to follow the steps below:
Casumo offers new users a welcome bonus that is 100% of their deposit, up to €300. The bonus also earns a new Casumo login users 20 free spins on Book of Dead games. To claim this bonus, users are required to:
The welcome bonus that Casumo mobile offers new users is subject to 30 times wagering requirements.
Casumo users can experience other Casumo login problems that are purely related to the management of their accounts and their adherence to the bookmaker’s terms and conditions. These Casumo login problems are mostly linked to the suspension or blocking of their accounts and freezing of winnings by the bookmaker. In the event these issues arise, a user will not be able to Casumo login to their accounts until they are addressed sufficiently.
There are instances where it is possible to recover a blocked Casumo login account and there are others where users can never recover the blocked account.
If the bookmaker blocks Casumo login accounts because the user is running multiple accounts on its platform, there is a high likelihood that the user will recover the first account that he opened but he cannot recover the duplicate ones. In such situations, Casumo transfers any deposits that the user had made in the consecutive accounts to the first account but only after deduction a 10% administration fee – which is a minimum of €30 for every extra account opened plus other applicable fees. All the other accounts would be closed.
Where the bookmaker freezes a Casumo login account due to winnings that have been credited to it as a result of a technical malfunction, the user can recover the account and their money but only after the bookmaker has reverse the transaction. If the users had already withdrawn winnings resulting from a malfunction, he will be required to pay those back to the bookmaker. In situations where an Casumo login account is blocked pending verification of a user’s age, the account can be recovered only if the bookmaker ascertains that the user meets the age eligibility requirement. If not, the account is closed, all winnings are voided and deposited funds are sent back to the user.
This bookmaker does not allow users to create multiple Casumo login accounts. According to its terms and conditions, the bookmaker states expressly that users are only allowed to operate one account. In the event the bookmaker finds out that a user is running multiple or duplicate accounts, it will close the duplicate Casumo login account. Casumo states that attempts to create more than one account could lead to blocking or closing of all accounts held by the user in question.
The bookmaker further states that it would proceed to void all bets placed in Casumo login duplicate accounts at its discretion. Even so, there are times that the bookmaker decides to leave one of the accounts held by the user who has multiple accounts open. In the event that Casumo decides to do this, the account that would be left open would be the one the owner opened first. Any deposits made by a user in the duplicate or multiple accounts would be transferred to this account after a 10% administration fee or a minimum of €30 deduction has been affected in every account opened.
According to its terms and conditions, Casumo UK can block a user account for various reasons:
Casumo users can reach out to customer support by going to the contact us section at the bottom of the home page or on Casumo app. The easiest way to contact customer support is via email.