Casumo Login

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Lead QA Mark Brown
Mark Brown
quote image Secure, stable and fast - would be impeccable if not for the data transfer technologies
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5 stars Excellent
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Not available in AZ
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Casumo Casino Overview

Casumo is an online casino that offers punters a big, world-class casino adventure. With more than 2000 games to explore, users get thrilling experiences from live games, jackpots, and slots. The casino is licensed by the Malta Gaming Authority and is operated by Casumo Services Limited.

Our review shows that Casumo has an average uptime of 99.78% – this means that users are almost 100% guaranteed to find it up and running. The site’s security rating is 85%, which is largely attributed to the use of Cloudflare to guard against external interference. Its frontend is powered by modern technology – React JS, which makes it relatively secure. The technology used on its backend is not known.

However, the technologies used to transport data are GraphQL and HTTP Query – both are slow. The site has standard password requirements – users are required to use at least six characters on their password including letters, a digit or a special character. Casumo uses an EV SSL certificate issued by OU = DigiCert at an annual cost of $995 per year.

Available countries for  login

Select the country from the drop-down menu

Unable to access Casumo?

Casumo login problems

Casumo is hosted on a server located in the US. The server has a Cloudflare protection that ensures the website is secure and highly accessible. Casumo casino website has an EV SSL certificate issued by OU – DigiCert. The price of this certificate is $995 per year.

The only time that Casumo may not be accessible is when its host server has problems – this is very rare considering its location. However, Casumo casino website can become inaccessible if Cloudflare technology used to protect it shuts down. Such a shutdown occurs several times a year. Also, the site may be inaccessible if the renewal of its SSL certificate is delayed as that would cause users to become cautious of it security.

In the event users experience challenges accessing the website, they can contact the customer support via email. No phone contacts are available on the website but users can send emails to hey@casumo.com. The customer support team is highly responsive, the average response time to critical customer matters is just six minutes.

Casumo is up and running!
Our review can help you find ways to resolve Casumo login challenges you experience on this site and show you how to claim your welcome bonus when you sign up
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Password Recovery Procedure

Casino accessibility
Casumo: Up or Down

With an average uptime of 99.78%, Casumo is up most of the time. There is no data on its latest downtimes but with an average opening time of 0.198 seconds, the site loads very fast. These speeds may be attributed to the host server specifications as well as the technology that was used to implement its frontend. In terms of technology, Casumo casino’s front end is written on an up to date React.JS library. This is a modern and highly secure technology.

Casumo UK website uses HTTP requests and GraphQL technology to power its data transfer. This compromises its security because, although GraphQL is modern technology, it is prone to attacks due to a high load because it is not optimized for a large number of queries. The website is shielded by Cloudflare technology, which guards it against DDoS attacks.

Casino country restrictions
List of countries where Casumo is licensed

Casumo runs on a license issued by the Malta Gambling Authority and the UK Gambling Authority. Details of its licenses are provided on the table below:

Parent Company
Principal address
Licenses available
Licensed activities
Sanctions
Licensed countries
Acquisitions
Casumo Services Limited
The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335,
License Number: MGA/B2C/ 217/2012 (Issuance and expiry dates not available)
Type 1 and Type 2 gaming services
No sanctions recorded
Malta
None recorded
Casumo Services Limited
Unicorn Centre Triq L-Uqija Ibragg, Swieqi SWQ 2335
License Number: 000-039265-R-319417-016. (Issuance and expiry dates not available)
Casino General Betting Standard - Real Event
No sanctions recorded
UK
None recorded

Regulatory Actions

In May 2018, the UK Gambling Commission issued a warning with financial penalty to Casumo for breaching license conditions relating to anti-money laundering measures and failing to comply with the social responsibility codes of practice. Because of this breach, the regulatory panel at the commission:

  • Issued a warning to Casumo casino
  • Imposed a penalty of £5,850,000
  • Included additional conditions on its operating license
Licensed
Gambling Commission license logo
MGA license logo

VPN
Is VPN legal? Here’s what you need to know

VPN usage is allowed in most countries but use of VPN to conduct activities that are considered illegal based on the legal provisions of those countries is not allowed. Such activities could include accessing sites that have been banned by law, gambling or involvement in criminal online activities.

Paid VPN vs Free VPN

Free VPNs are characterized by slower speeds, more traffic, limits on how much data can be transferred and connection drops. Paid VPNs are characterized by the presence of many servers such that high speeds can be achieved. The VPN you choose depends on what your needs are, for short term use – free VPNs would work, but for regular use – paid VPN may be a better option.

Casino login procedure
Casumo Login Guide

The login process on Casumo casino is pretty straightforward. All that users have to do is:

1
Step 1
Go to the homepage
Casumo home page welcome bonus
2
Step 2
Click on the Login button located on the top right of the page
Casumo login
3
Step 3
Enter their Casumo login details and click the login button
Start your Casumo adventure

Casino password recovery
How to restore your password on Casumo

Casumo provides a way to recover passwords for users who forget or lose their passwords. To recover their Casumo casino login password, users need to follow the steps below:

1
Step 1
Click on the Casumo login button on the top right side of the page
Casumo password recovery
2
Step 2
Click on the 'Forgot Password' link located below and enter their email address to receive Casumo login password reset instructions
Casumo password reset instructions
3
Step 3
Follow the instructions to reset their Casumo casino login passwords
Casumo new password

Free spins, bonuses & promotions
Claiming Bonuses on Casumo in Simple Steps

Casumo reel races

Casumo offers new users a welcome bonus that is 100% of their deposit, up to €300. The bonus also earns a new Casumo login users 20 free spins on Book of Dead games. To claim this bonus, users are required to:

  • Open an account with Casumo login mobile
  • Make an initial deposit
  • Receive the deposit bonus and enjoy playing

The welcome bonus that Casumo mobile offers new users is subject to 30 times wagering requirements.

Other Casumo Login Issues

Casumo users can experience other Casumo login problems that are purely related to the management of their accounts and their adherence to the bookmaker’s terms and conditions. These Casumo login problems are mostly linked to the suspension or blocking of their accounts and freezing of winnings by the bookmaker. In the event these issues arise, a user will not be able to Casumo login to their accounts until they are addressed sufficiently.

How to get a refund if your account’s been blocked

There are instances where it is possible to recover a blocked Casumo login account and there are others where users can never recover the blocked account.

If the bookmaker blocks Casumo login accounts because the user is running multiple accounts on its platform, there is a high likelihood that the user will recover the first account that he opened but he cannot recover the duplicate ones. In such situations, Casumo transfers any deposits that the user had made in the consecutive accounts to the first account but only after deduction a 10% administration fee – which is a minimum of €30 for every extra account opened plus other applicable fees. All the other accounts would be closed.

Where the bookmaker freezes a Casumo login account due to winnings that have been credited to it as a result of a technical malfunction, the user can recover the account and their money but only after the bookmaker has reverse the transaction. If the users had already withdrawn winnings resulting from a malfunction, he will be required to pay those back to the bookmaker. In situations where an Casumo login account is blocked pending verification of a user’s age, the account can be recovered only if the bookmaker ascertains that the user meets the age eligibility requirement. If not, the account is closed, all winnings are voided and deposited funds are sent back to the user.

Can you have multiple accounts?

This bookmaker does not allow users to create multiple Casumo login accounts. According to its terms and conditions, the bookmaker states expressly that users are only allowed to operate one account. In the event the bookmaker finds out that a user is running multiple or duplicate accounts, it will close the duplicate Casumo login account. Casumo states that attempts to create more than one account could lead to blocking or closing of all accounts held by the user in question.

The bookmaker further states that it would proceed to void all bets placed in Casumo login duplicate accounts at its discretion. Even so, there are times that the bookmaker decides to leave one of the accounts held by the user who has multiple accounts open. In the event that Casumo decides to do this, the account that would be left open would be the one the owner opened first. Any deposits made by a user in the duplicate or multiple accounts would be transferred to this account after a 10% administration fee or a minimum of €30 deduction has been affected in every account opened.

How to restore access to a blocked account at Casumo

According to its terms and conditions, Casumo UK can block a user account for various reasons:

Casumo reel races
  • If the bookmaker finds out that a user account has been credited with winnings mistakenly due to a technical malfunction or human error. Where this is the case, the bookmaker states clearly that such winnings belong to it and should be transferred back to it from the user account. To ensure this, the bookmaker may block the user account and withhold subsequent winnings owed to the user. Where the user had already withdrawn the funds before Casumo UK became aware, the withdrawn funds would constitute a debt that a user would be required to pay before they can resume playing.
  • If the bookmaker notes that a user is operating duplicate or multiple accounts. Casumo considers the use of more than one activity a criminal offence. As such, users who attempt to create more than one account of the bookmaker could have all or any of the accounts blocked at the discretion of the bookmaker. When the bookmaker blocks such accounts, users cannot have them unblocked because that would mean authorizing them to run several accounts on the bookmaker. However, the bookmaker could leave the first account that the user created open and transfer any funds deposited in the other accounts to this account less administration and other applicable fees.
  • Where Casumo suspects that the holder of an account is a minor, it will block the account until it ascertains that the user is eligible to play by age.

Contacting Customer Care

Casumo users can reach out to customer support by going to the contact us section at the bottom of the home page or on Casumo app. The easiest way to contact customer support is via email.

Casumo Offers
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