BGO is an online casino that is operated by BGO Entertainment Limited and holds two licenses issued by the UK Gambling Commission and the Alderney Gambling Control Commission. The casino offers punters a wide range of beat the boss slot games and live casino games and bonus offers. Our review of this bookmaker shows that it is up and running most of the time with its average uptime standing at 98.99%.
BGO casino has an average uptime of 98.99% and an average loading time on 0.396 seconds. This means that the site is not accessed almost 1% of the time. The site is hosted on servers that are located in Guernsey islands, between France and England. This suggests that the connection with the island is sluggish and could be interrupted from time to time, making the site to be unavailable on some occasions.
BGO casino uses the EV SSL certificate that is issued by CN=COMODO. The annual cost of the SSL certificate is $199. Users who experience challenges accessing the website of this bookmaker can contact its customer support via email or phone using the following details:
The average time that customer support takes to respond to critical customer issues is 14 minutes.
BGO casino runs on two licenses issued to BGO Entertainment by the UK Gambling Commission and the Alderney Gambling Control Commission. The gambling services provided by the bookmaker in the UK are governed by the UK Gambling Commission license while those offered outside of the UK are governed by the Alderney Gambling Control Commission license. Below is a table showing BGO’s license status:
In March 2017, the UK Gambling Commission issued a warning to BGO Entertainment after reviewing its license. The warning was issued in line with Section 117(1)(a) of the Gambling Act 2005. The warning was accompanied by a £300,000 financial penalty under Section 121 of the same Act.
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Paid VPNs are those that users need to pay to use while free VPNs are available at no cost. Users who are looking to use VPNs for a long time should opt for paid VPNs to enjoy stable speeds and better security features.
Only registered users can be able to log in on BGO. To register for bgo casino login, visitors should go to the homepage and click on the ‘Join Now’ button located at the top right part of the bgo casino login page. On the join now page, visitors are expected to enter their personal details and contacts to become members. Once registered, bgo casino login users can log in to their accounts by following these steps:
BGO allows users to recover their bgo login passwords by providing a three step procedure that is easy to follow. However, only registered users can be able to recover their bgo casino login password. In the event that registered users lose their bgo login password and need to get a new one, they should:
BGO offers users deposit bonuses where it offers users a 100% match of up to £200 on their initial deposit for BGO’s beat the boss slot games. To claim this bgo bingo bonus, users are required to follow the following steps:
It is worth noting that the maximum initial deposit that bgo bingo users can make to claim BGO’s 100% match bonus offer is £200 on bgo casino mobile. If users deposit more than this amount, they will not get any additional bonus.
In addition to the technical bgo casino login problems associated with account registration and bgo casino login password recovery, BGO.com users are likely to encounter bgo casino login problems that emanate from the way they use their accounts. Some of these problems relate to blocking or suspension of user accounts and access to their winnings during the period when such suspension in place.
BGO can block user accounts for various reasons. Some of the main reasons why this bookmaker takes that step are when he needs to perform verification checks for security reasons or for purposes of complying with gambling regulations. In such a situation, users can be able to get back their money – but only after the bookmaker has ascertained their eligibility.
In the event the bookmaker established that a user is not eligible to play on its website by virtue of being below 18 years old, the user will be refunded the amounts he had deposited in his account. However, any accumulated winnings will be voided and the user will be required to refund any funds that he had withdrawn from his account. BGO.com can also block user accounts in situations where it suspects that the user runs multiple accounts. In the event that the bookmaker establishes this fact, the user may void all accumulated winnings but refund the deposits that the user had made in the accounts, less all void winnings that the account holder may have withdrawn from the account.
BGO.com does not allow users to operate multiple accounts. According to its terms and conditions, this bookmaker states clearly that users are eligible to one account and that such an account is for personal use only, and not for commercial or professional services or by a third party. Users are required to register their accounts in their own names and are expected to avoid duplicating such accounts using any other names, family, person, address or device. The bookmaker closes any duplicate accounts. Upon closure of a duplicate account, the bookmaker:
Once BGO block or suspends a user account, that account can only be unblocked once the issues that resulted in the suspension have been addressed. When BGO blocks an account, the user is not able to undertake any activity including making deposits, gaming or affecting withdrawals. The user is also not able to receive any rewards or bonuses in the account until the booker has resolved pending issues.
One of the issues that may result in the blocking of a user account is a situation where the bookmaker is unable to verify the identity and age of the user to its satisfaction. In such a situation, the user should provide the bookmaker with the necessary documentation to facilitate verification and consequent unblocking of the website.
Some of the documents that the user should provide include valid identity documents that have a photo of the use like driver’s license, passport, employment ID card or a national ID card. The user should also provide proof of address documentation such as a doctor’s note bank statement or a utility bill that shows the user’s full name, date of the issuer and registered address and are not more than 3 months old.
Where user accounts are suspended due to the use of multiple accounts, malfunction or involvement in fraudulent activities, users may not need to take action to unblock the account rather wait for the bookmaker to complete investigations and determine the next course of action.
There are several ways that users who need help can contact BGO’s customer support team. The two common communication channels are phone calls and emails with details provided above. However, the user can also initiate live chats by going to the bgo casino login page and clicking on the live chat button.